Nilam

We give an opportunity to return products. If you have seen any problem with this product within 7 days. Without that, we also support 24/7 any kind of query.

Privacy Policies
User Privacy Policies:



We process your personal information such as your name, phone number, contact address, and email address to fulfill our contract with you and to provide you with our Services. This includes the following purposes:



· Processing of information relating to you or your company for the aim of entering a contract with you and executing it.

· Provision of our Services, including but not limited to enabling and performing transactions with other users (including the transmission of your personal data to other users where necessary to perform the transaction, including in cases of terminated, failed or subsequently voided transactions, e.g. by sharing your return address so a buyer may return an item), displaying your transaction and feedback history to you, providing and enhancing features such as payment processing, ratings, and Nilam account management, providing other services you may use (as described in connection with such services), and ensuring the functionality of our Services. In connection with the provision of our Services, we will send you notifications relating to the execution of transactions and the use of our Services in accordance with the communication preferences in your Nilam account.

· Enabling the delivery of purchased items by logistics/delivery service providers including notifications in connection with the delivery (such as tracking information), the latter to the extent permitted by applicable law without your consent.


· Provision of our payment services in accordance with the Payments Terms of Use.


· Providing general customer support including the solution of problems with your Nilam account, arbitration of disputes, providing other services within the scope of customer service as well as enforcement of fee claims. For these purposes, we may contact you via notification in My Nilam, email, telephone, SMS, push notification on your mobile device, or by post. If we contact you by telephone, in order to ensure efficiency, we may use automatically dialed calls with tape announcements or automated text messages in accordance with our User Agreement and Payments Terms of Use, to the extent permitted by applicable law.

· Processing of general location information (such as IP address or postcode) in order to provide you with location-based services (such as radius search and other content that is personalized on the basis of your general location data).

· Enforcement of our User Agreement, the Payments Terms of Use, this User Privacy Notice, and other rules and policies.

· Publication and promotion of your listings and related content on the websites or in the applications, services and tools of other Bluebees Limited family members or cooperating third-party operators of websites, applications, services, and tools. When we share the content of your listings and any related personal information with third parties, we do so only on the basis of an agreement that limits the use of such personal information by the third party to the purposes necessary to fulfill its contractual obligations to us. Third-party providers are contractually obliged to take appropriate security measures with regard to this information. Third-party providers are strictly forbidden to pass on personal information contained in your listings to other third parties.




We process your personal information in order to comply with legal obligations to which we are subject. This includes the following purposes:



· Participation in investigations and proceedings (including judicial proceedings) conducted by public authorities or government agencies, in particular, for the purpose of detecting, investigating, and prosecuting illegal acts.

· Prevention, detection and mitigation of illegal activities (e.g. fraud, money laundering, and terrorist financing).

· Complying with information requests from third parties based on any statutory information rights they have against us (e.g. in the event of an intellectual property infringement, product piracy, or other unlawful activity).

· Ensuring the information security of our Services.

· Retention and storage of your personal information to comply with specific legal retention requirements.






We process your personal information in order to protect your vital interests or the vital interests of another natural person. This includes the following purposes:



· Prevention, detection, mitigation, and investigation of unlawful activities that may result in impairment of your vital interests or the vital interests of another natural person, unless there is a statutory obligation to this effect.



We process your personal information where necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. In order to reconcile our legitimate interests with your rights, we have introduced appropriate control mechanisms. On this basis, we process your data for the following purposes:



· Participation in proceedings (including judicial proceedings) conducted by courts, law enforcement agencies, government agencies or public authorities, intergovernmental or supranational bodies, in particular for the purpose of detecting, investigating, and prosecuting illegal acts, unless there is a statutory obligation to this effect, and we may legitimately assume that the disclosure of the data is necessary to avert imminent disadvantages or to report a suspicion of an illegal act. In such cases, we will only disclose what we believe is necessary, such as your name, city, postcode, telephone number, email address, (previous) user names, IP address, fraud complaints, bidding, and listing history.

· Protection of the legitimate interests of third parties in connection with civil law disputes, unless there is a statutory obligation to this effect, if we may legitimately assume that it is necessary to disclose the data to such third parties in order to avert imminent disadvantages.

· Prevention, detection, mitigation, and investigation of fraud, security breaches, and other prohibited or unlawful activities, including the assessment of corresponding risks (e.g. through the use of captchas or the telephone number stored in your Nilam account for two-factor authentication), unless there is a statutory obligation to this effect.

· Monitoring and improving of the information security of our Services, unless there is a statutory obligation to this effect.

· Performance of identity checks, creditworthiness and other financial standing checks, evaluation of applications, and comparison of information for accuracy and verification purposes.

· Automatic filtering and, where necessary, manual review of messages sent through our messaging tools to prevent fraudulent or suspicious activity or violations of our User Agreement or other rules and policies, including enforcing the prohibition of purchases and sales outside of Nilam.

· Provision of functions for users that make the processing of transactions easier or more convenient (e.g. administration of several delivery addresses).

· Analysis and improvement of the Services from Bluebees Limited family members, e.g. by reviewing site usage data or information from users about blocked or crashed pages in order to identify and solve problems and to provide you with an improved user experience, including as part of product development.

· Analysis of telephone conversations with our customer service that we recorded with your consent.

· Advertisements by post (according to your communication preferences in your Nilam account).

· To the extent permitted by applicable law without your consent, communications with you via electronic mail (e.g. email or text message) or telephone to offer you vouchers, discounts, and special offers, to conduct opinion polls and surveys, and to inform you about our Services (according to your communication preferences in your Nilam account). If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link in the email you received. For technical reasons, the implementation may take a few days.

· Notifications regarding promotions and information about our Services after logging into your account or in My Messages in My Nilam (according to your communication preferences in your Nilam account).

· Customization of page content to display the items and services you may like based on the actions you take.

· Evaluation of the quality and success of our email marketing campaigns (e.g. through analysis of opening and click rates).

· Assessment of the service status (e.g. on the basis of tracking information if sellers use postage labels from delivery providers via Nilam or provide tracking numbers).

· Offering of partner and bonus programs and other co-branded marketing efforts, e.g. co-branded credit cards in collaboration with a third party credit card issuer.

· Provision of shared content and services (such as registration for services, transaction processing, and customer service) with Bluebees Limited family members or cooperating payment service providers.

· Initiation, preparation, and execution of a company acquisition, e.g. in the event of a merger with another company or takeover by another company. If such an event occurs, we will require the merged entity to comply with this User Privacy Notice with respect to your personal data. Should your personal data be processed for any purpose not specified in this User Privacy Notice, you will be informed in advance of the processing of your data for this new purpose.

· Assertion of or defense against legal claims, including those asserted by one Nilam user against another Nilam user.




With your consent, we process your personal information for the following purposes:





· Marketing communications by telephone or electronic mail (such as email or SMS), including communications by other Bluebees Limited family members or by third parties, unless these communications are permitted without your consent under applicable law. We may engage third parties to send marketing communications on our behalf.

· Processing of your precise location data to provide location-based services.

· Provision of a single sign-on service allowing you to register or log in to third-party services using your Nilam log-in credentials.

· Processing of your personal information on the basis of your consent, which you have given so that we or third parties can enable you to use certain services or make them available to you.

You may withdraw your consent with regard to the use of cookies and similar technologies.



Where necessary, we transmit your personal information to processors and the following recipients for one or several of the purposes described above:




· Bluebees Limited family members.

· External service providers.

· Third parties using our single sign-on service (as authorized by you in every single case).

· Other third parties with whom we partner to offer you specific services.

· Third-party financial institutions with whom we partner to offer financial products to you, for them to provide joint content and services (such as, registration, transactions, and customer support). These third-party financial institution partners will use your personal data to send you marketing communications only if you have requested their services.

· Other Nilam users

· External delivery companies (such as Redex, Pathao, Paperfly, DHL, UPS, etc.)

· External operators of websites, applications, services, and tools.

· Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies.

· Third parties who are involved in judicial proceedings.

· Payment service providers including SSLCommerz, Bkash, Nagad, etc.

· Credit agencies or bureaus, data verification services, risk assessment vendors and collections agencies (e.g. information about payment delays, payment defaults, or other irregularities that may be relevant to your credit report, or that we use to confirm your identity, model risk, establish credit limits, or collect unpaid debts)

· Other companies in the context of a company acquisition

· Other third parties in the event of an investigation for fraud, intellectual property infringement, retail crime, stolen goods, product piracy, or other unlawful activity, if we, in our sole discretion, deem the investigation of such incident necessary or useful. In such cases, we will disclose the seller's name, address, city, postcode, country, telephone number, email address, and company name to the third party and bind the third party by a worldwide non-disclosure agreement to treat the data as confidential.

· Information about your right to object to processing based on our legitimate interests can be found below under Rights as a data subject and, with regard to the use of cookies and similar technologies, below under Cookies & similar technologies.

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