Company Description
About Guangdong Unique Flavor Co., Ltd.
Guangdong Unique Flavor Co., Ltd. was established in 2022. It is located in Dongguan City, Guangdong Province, which has the reputation of "World Factory". It is a technology-based company integrating R&D, production and sales. The company's main products are food flavors, atomization flavors, tobacco flavors, pharmaceutical flavors, and daily chemical flavors.
The company covers an area of 5, 000 square meters and has an independent GMP standardized production workshop with an annual production capacity of more than 2, 000 tons. At present, it has developed more than 20, 000 flavors of products, of which more than 1, 000 are hot-selling.
At the same time, it accepts personalized customized services to meet the different needs of customers; the company relies on efficient production and a powerful ERP system to promise efficient service of delivery within 24 hours after placing an order.
The company cooperates exclusively with senior flavor experts and scholars around the world, and uses Agilent GCMS gas chromatography-mass spectrometry, Anton Paar density meter, refractometer, fully automatic closed cup flash point meter, rotational viscometer and other world-leading testing equipment for R&D and quality control to ensure that the company's product quality remains at the world's advanced level.
The company also cooperates strategically with the world's first-class first-line raw material supply chain, adopts a large number of scarce monomer raw materials in the world, underwrites special natural fragrance raw materials, and ensures the scarcity and uniqueness of raw materials.
The company has passed ISO22000 food safety management system certification, ISO9001 quality management system certification, HACCP system certification, and won the title of quality and safety demonstration enterprise. At present, the company has obtained a total of 5 authorized domestic invention patents and utility model patents.
Adhere to quality, innovation, and never stop. It is a shame to make products like others. Make unique flavors. The flavors are different and others can't do it; the products are born with differentiation, uniqueness, scarcity, niche, and weirdness. This is the difference of Cuiguai flavors. Rejecting Cuiguai means rejecting wealth. One cooperation, a lifetime of friends, win-win cooperation, and create brilliance together.
Member Information
| Business Type | : |
|
| Founded in | : | 2022 |
| Employees | : | 11-50 |
| Member Since | : | 13 Nov 2024 |
| Membership Type | : | Free Member |
| Business Category | : | Chemicals |
Company Overview
Company Name:
Guangdong Unique Flavor Co., Ltd.
Business Type:
- Manufacturer
- Supplier
- Wholesaler
Contact Number:
+861800xxxxx
Whatsapp:
+861800xxxxx
Register Address:
Room 701 and 801, Building 3, No.16, East 1st Road, Nange, Binchong, Daojiao Town, Dongguan City, Guangdong Province, China
Zip Code:
523180
Country:
After Sell Services & Supports :
1. Response time
1.1 For urgent technical malfunctions, a response time of half an hour should be given, and a solution should be proposed within 24 hours; For general inquiries and after-sales service requests, we will respond within 24 hours and propose solutions.
1.2 Strengthen the training and capacity building of the technical support team. Ensure that team members have sufficient professional knowledge and experience to quickly identify problems and provide solutions. Regularly conduct technical training and knowledge updates to maintain the team's technical level and responsiveness.
1.3 Establish multi-channel service support methods. In addition to telephone and email support, we also provide technical support tools such as online customer service. These tools can help technical support personnel understand issues more quickly and provide remote guidance and solutions.
1.4 Establish a priority handling mechanism for important customers or urgent issues. Ensure that these issues are given priority, shorten response times, and improve customer satisfaction.
1.5 Establish a customer feedback and complaint handling mechanism. By collecting customer feedback and complaints, understanding the actual performance of service response time, identifying problems in a timely manner, and making improvements. At the same time, we should actively respond to customer complaints and resolve them as soon as possible to avoid the problem escalating.
2. After sales commitment
2.1 Product Warranty Commitment: We provide a clear quality assurance period for the products sold. According to the product type and industry regulations, the warranty period is calculated from the date of purchase to ensure that customers enjoy quality assurance under normal use.
2.2 Fast response commitment: We promise to respond promptly and handle after-sales service requests from customers as soon as possible. The specific response time will be arranged reasonably based on the urgency and complexity of the problem to ensure timely resolution of customer issues. We will establish a professional after-sales service team with rich technical knowledge and experience, capable of quickly identifying problems and providing effective solutions.
2.3 Technical Support Commitment: We will provide comprehensive technical support services, including product usage guidance, troubleshooting, etc. Customers can obtain technical support through various channels such as phone, email, and online customer service.
2.4 After sales Service Satisfaction Commitment: We value customer feedback and opinions, and will regularly evaluate and improve the quality of after-sales service. If the customer is not satisfied with the after-sales service, we will actively take measures to improve it. We will establish a customer follow-up mechanism, regularly communicate with customers, understand product usage and after-sales service needs, in order to better meet customer expectations.
2.5 Other commitments: We will strictly abide by relevant national laws, regulations, and industry rules to protect the legitimate rights and interests and personal privacy of our customers. We will actively fulfill our corporate social responsibility, provide environmentally friendly, safe, and reliable products and services, and contribute to the sustainable development of society.
Through the above after-sales commitment plan, we aim to provide customers with high-quality after-sales service and technical support, ensuring that customers have a satisfactory experience and guarantee during the purchase and use of our products. We will provide customers with comprehensive after-sales service with integrity, professionalism, and responsibility.
3. Technical support
3.1 Technical Support Team: We have established a professional and efficient technical support team, whose members have rich industry experience and professional knowledge, and can quickly identify and solve various technical problems. The team will receive regular training and skill enhancement to ensure that they are always up-to-date with the latest technology and industry trends.
3.2 Multi channel support methods: In order to meet the needs of different customers, we will provide technical support methods through multiple channels, including phone, email, online chat, etc. Customers can choose the appropriate support method based on their own habits and convenience.
3.3 Quick response mechanism: We promise to respond to technical support requests from customers as soon as possible. For urgent issues, we will prioritize handling them to ensure that customers' problems are resolved in a timely manner. At the same time, we will establish a problem tracking and feedback mechanism to ensure that every issue is properly addressed.
3.4 Customized technical support: For customers with special needs or complex issues, we will provide customized technical support solutions. We will develop targeted solutions and provide professional technical support services based on the specific situation and needs of our clients.
1.1 For urgent technical malfunctions, a response time of half an hour should be given, and a solution should be proposed within 24 hours; For general inquiries and after-sales service requests, we will respond within 24 hours and propose solutions.
1.2 Strengthen the training and capacity building of the technical support team. Ensure that team members have sufficient professional knowledge and experience to quickly identify problems and provide solutions. Regularly conduct technical training and knowledge updates to maintain the team's technical level and responsiveness.
1.3 Establish multi-channel service support methods. In addition to telephone and email support, we also provide technical support tools such as online customer service. These tools can help technical support personnel understand issues more quickly and provide remote guidance and solutions.
1.4 Establish a priority handling mechanism for important customers or urgent issues. Ensure that these issues are given priority, shorten response times, and improve customer satisfaction.
1.5 Establish a customer feedback and complaint handling mechanism. By collecting customer feedback and complaints, understanding the actual performance of service response time, identifying problems in a timely manner, and making improvements. At the same time, we should actively respond to customer complaints and resolve them as soon as possible to avoid the problem escalating.
2. After sales commitment
2.1 Product Warranty Commitment: We provide a clear quality assurance period for the products sold. According to the product type and industry regulations, the warranty period is calculated from the date of purchase to ensure that customers enjoy quality assurance under normal use.
2.2 Fast response commitment: We promise to respond promptly and handle after-sales service requests from customers as soon as possible. The specific response time will be arranged reasonably based on the urgency and complexity of the problem to ensure timely resolution of customer issues. We will establish a professional after-sales service team with rich technical knowledge and experience, capable of quickly identifying problems and providing effective solutions.
2.3 Technical Support Commitment: We will provide comprehensive technical support services, including product usage guidance, troubleshooting, etc. Customers can obtain technical support through various channels such as phone, email, and online customer service.
2.4 After sales Service Satisfaction Commitment: We value customer feedback and opinions, and will regularly evaluate and improve the quality of after-sales service. If the customer is not satisfied with the after-sales service, we will actively take measures to improve it. We will establish a customer follow-up mechanism, regularly communicate with customers, understand product usage and after-sales service needs, in order to better meet customer expectations.
2.5 Other commitments: We will strictly abide by relevant national laws, regulations, and industry rules to protect the legitimate rights and interests and personal privacy of our customers. We will actively fulfill our corporate social responsibility, provide environmentally friendly, safe, and reliable products and services, and contribute to the sustainable development of society.
Through the above after-sales commitment plan, we aim to provide customers with high-quality after-sales service and technical support, ensuring that customers have a satisfactory experience and guarantee during the purchase and use of our products. We will provide customers with comprehensive after-sales service with integrity, professionalism, and responsibility.
3. Technical support
3.1 Technical Support Team: We have established a professional and efficient technical support team, whose members have rich industry experience and professional knowledge, and can quickly identify and solve various technical problems. The team will receive regular training and skill enhancement to ensure that they are always up-to-date with the latest technology and industry trends.
3.2 Multi channel support methods: In order to meet the needs of different customers, we will provide technical support methods through multiple channels, including phone, email, online chat, etc. Customers can choose the appropriate support method based on their own habits and convenience.
3.3 Quick response mechanism: We promise to respond to technical support requests from customers as soon as possible. For urgent issues, we will prioritize handling them to ensure that customers' problems are resolved in a timely manner. At the same time, we will establish a problem tracking and feedback mechanism to ensure that every issue is properly addressed.
3.4 Customized technical support: For customers with special needs or complex issues, we will provide customized technical support solutions. We will develop targeted solutions and provide professional technical support services based on the specific situation and needs of our clients.
Quality Control Policy :
1.1 Establishment of Quality Control System
Develop detailed quality control processes, clarify quality standards and inspection methods for each link. Establish a dedicated quality management department responsible for supervising the quality management of the entire supply process.
Regularly evaluate the quality of the supply process, promptly identify problems, and take corresponding improvement measures.
1.2 Supplier Selection and Management
Strictly screen suppliers, evaluate their product quality, supply capacity, reputation, and other aspects. Establish long-term and stable cooperative relationships with high-quality suppliers to ensure the stability and reliability of supply. Conduct regular quality assessments and evaluations of suppliers, urging them to continuously improve product quality and service levels.
1.3 Product Inspection and Acceptance
During the product production process, key quality control points are set up to conduct strict quality inspections on semi-finished and finished products. Inspect the purchased products to ensure that they meet the quality standards and specifications specified in the contract. Unqualified products will not be accepted and suppliers will be required to rectify or return them.
1.4 Transportation and Warehouse Management
Choose a reliable transportation method to ensure that the product is not damaged or deteriorated during transportation. Standardize the management of the warehouse, maintain cleanliness, dryness, and ventilation, and prevent products from getting damp, moldy, and other issues. Regularly inspect and maintain products to ensure they maintain good quality during storage.
1.5 After sales service and technical support
Provide comprehensive after-sales service, promptly handle and resolve customer issues and complaints. Provide necessary technical support to customers to ensure they can use the product correctly. Regularly collect customer feedback, continuously improve products and services, and enhance customer satisfaction.
1.6 Continuous Improvement and Innovation
Encourage employees to provide improvement suggestions and recommendations, and continuously optimize the supply process and quality management system. Track the development of new technologies and standards, and update quality control methods and means in a timely manner. Regularly organize quality management training and exchange activities to enhance employees' quality awareness and skill level.
Through the implementation of the above quality assurance plan, the quality of the supply process is effectively controlled, the quality level of products and services is improved, and customer trust and satisfaction are enhanced. At the same time, it also helps to enhance the competitiveness and market share of enterprises.
Develop detailed quality control processes, clarify quality standards and inspection methods for each link. Establish a dedicated quality management department responsible for supervising the quality management of the entire supply process.
Regularly evaluate the quality of the supply process, promptly identify problems, and take corresponding improvement measures.
1.2 Supplier Selection and Management
Strictly screen suppliers, evaluate their product quality, supply capacity, reputation, and other aspects. Establish long-term and stable cooperative relationships with high-quality suppliers to ensure the stability and reliability of supply. Conduct regular quality assessments and evaluations of suppliers, urging them to continuously improve product quality and service levels.
1.3 Product Inspection and Acceptance
During the product production process, key quality control points are set up to conduct strict quality inspections on semi-finished and finished products. Inspect the purchased products to ensure that they meet the quality standards and specifications specified in the contract. Unqualified products will not be accepted and suppliers will be required to rectify or return them.
1.4 Transportation and Warehouse Management
Choose a reliable transportation method to ensure that the product is not damaged or deteriorated during transportation. Standardize the management of the warehouse, maintain cleanliness, dryness, and ventilation, and prevent products from getting damp, moldy, and other issues. Regularly inspect and maintain products to ensure they maintain good quality during storage.
1.5 After sales service and technical support
Provide comprehensive after-sales service, promptly handle and resolve customer issues and complaints. Provide necessary technical support to customers to ensure they can use the product correctly. Regularly collect customer feedback, continuously improve products and services, and enhance customer satisfaction.
1.6 Continuous Improvement and Innovation
Encourage employees to provide improvement suggestions and recommendations, and continuously optimize the supply process and quality management system. Track the development of new technologies and standards, and update quality control methods and means in a timely manner. Regularly organize quality management training and exchange activities to enhance employees' quality awareness and skill level.
Through the implementation of the above quality assurance plan, the quality of the supply process is effectively controlled, the quality level of products and services is improved, and customer trust and satisfaction are enhanced. At the same time, it also helps to enhance the competitiveness and market share of enterprises.
Main Products:
Food flavors, atomization flavors, tobacco flavors, pharmaceutical flavors, and daily chemical flavors.
Factory Information
Name:
Guangdong Unique Flavor Co., Ltd.
Address:
Room 701 and 801, Building 3, No.16, East 1st Road, Nange, Binchong, Daojiao Town, Dongguan City, Guangdong Province, China
Contact Person:
Toby Zhu
Contact Number:
+8618002751996
Factory Details:
Guangdong Unique Flavor Co., Ltd. was established in 2022. It is located in Dongguan City, Guangdong Province, which has the reputation of "World Factory". It is a technology-based company integrating R&D, production and sales. The company's main products are food flavors, atomization flavors, tobacco flavors, pharmaceutical flavors, and daily chemical flavors.
The company covers an area of 5,000 square meters and has an independent GMP standardized production workshop with an annual production capacity of more than 2,000 tons. At present, it has developed more than 20,000 flavors of products, of which more than 1,000 are hot-selling. At the same time, it accepts personalized customized services to meet the different needs of customers; the company relies on efficient production and a powerful ERP system to promise efficient service of delivery within 24 hours after placing an order.
The company covers an area of 5,000 square meters and has an independent GMP standardized production workshop with an annual production capacity of more than 2,000 tons. At present, it has developed more than 20,000 flavors of products, of which more than 1,000 are hot-selling. At the same time, it accepts personalized customized services to meet the different needs of customers; the company relies on efficient production and a powerful ERP system to promise efficient service of delivery within 24 hours after placing an order.
Factory Image
