IT Service desk that's actually simple!
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Freshworks' ITSM tool Freshservice, is not only for the IT department but also for your non-IT teams like HR, finance, facilities, etc. 

A few features:

Easy to use and set up
Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support
Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Gamify your service desk
Turn your service desk into a highly engaging and fun experience for your agents

Information at your fingertips
Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry